Frequently Asked Questions

Everything you need to know about our handcrafted Italian shoes.

Where are M.Gemi shoes made?

Each pair of M.Gemi shoes is handcrafted in small, family-owned workshops across Italy, ensuring the highest level of artisanal quality and tradition.

How long does shipping take?

Standard shipping typically takes 3–6 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.

What is your return policy?

We offer free returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition and include all original packaging.

How do I find my correct size?

Our shoes generally follow standard European sizing. We provide a detailed fit guide on every product page to help you find your perfect match based on your US size.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Please visit our shipping page for a full list of supported countries and associated fees.

How can I care for my leather shoes?

To maintain the longevity of your shoes, we recommend using a high-quality leather conditioner and storing them in the provided dust bags away from direct sunlight and moisture.